Managing Incidents

If an alert continues to occur consecutively for a particular threshold, then an incident is created for the alert. This configuration can be specified with either the number of times the alert has occurred or the number of seconds it has lasted. For details about configuring the threshold values, see Creating Alerts.

Once an incident is generated and displayed on the Incidents page, you can access comprehensive details such as the reason for the incident, the number of occurrences, its current status, severity level, and the timestamps indicating when it was raised and last updated. Additionally, you can view the alert information that triggered the incident. This in-depth view enables you to effectively diagnose the issue, identify its root cause, and resolve it more efficiently.

On this page, you can see the following details.

• About the Incidents Page
• Prioritize Incidents
• Investigate Incidents
• Close an Incident