Frequently Asked Questions

This document is being created to assist you in troubleshooting various issues that you may encounter while using our product.

What must be done if you are having trouble crawling through the metadata from your data source?

The crawler might be failing to start due to a missing Docker image, or the crawler execution might be erroring due to insufficient privileges or unavailability of data sources. Investigate the following logs and follow the instructions provided:

• In case there is no ad-<data_source_name>-service-<id> pod: Please check the ad-analysis-service-<id> pod.
• In case there is an ad-<data_source_name>-service-<id> pod: Please check the logs of this pod itself as it might have failed due to insufficient privileges or unavailability of a data source.

What must be done if you are unable to run a job profile, mini-profile, data quality policy, or reconciliation policy?

The following two reasons state why you are unable to run a job profile, mini-profile, data quality policy, or a reconciliation policy:

• Spark driver errors
• Insufficient privileges or unavailability of a data source

Investigate the following logs and perform the following instructions:

• In case there are pods named profile-<asset_name>, dq-<policy_name>, miniprofile-<asset_name>, recon-<policy_name> then check for possible Spark error messages inside these pods.
• Check for error messages in the ad-analysis-service-<id> pod.
• Check for error messages in the ad-catalog-<id> pod logs.

What must be done if you are facing issues in the asset Relationships page?

The following log should be investigated:

• Check the ad-catalog-<id> pod for possible error messages.