Managing Alerts

You can manage alerts individually or perform actions on multiple alerts at once to streamline your workflow.

Managing Alerts in Bulk

ADOC allows you to efficiently manage multiple alerts at once using bulk actions.

1. Select Alerts: Select the checkboxes next to the individual alerts you want to modify. To select all visible alerts on the page, click the global checkbox at the top of the list.
2. Choose an Action: Once you have selected at least one alert, a new set of action buttons appears at the top of the list. You can perform the following bulk actions:
   • Change Status: Click the Status button and select a new status to apply to all selected alerts. Example: Acknowledge, In Progress, Dismiss Note When changing the status, you must provide a comment explaining the reason for the change. This creates a clear audit trail for all stakeholders. Also, see Understanding the Alert Lifecycle.
   • Change Severity: Click the Severity button and select a new severity level to apply to all selected alerts. Example: Critical, High, Medium, Low.
   • Assign Alerts: Click the Assignee button and select a user from the list to assign all selected alerts to that person for investigation.

After selecting an option from the dropdown, the change is applied to all the alerts you have selected.

Investigating an Alert

To deep-dive into a specific alert and understand its context, you can navigate to its details page.

1. Click the Alert Name: From the alerts list, click on the blue alert Name link for the alert you want to investigate.
2. Review the Alert Details: This will take you to the Alert Details page. Here you can find:
   • Summary: Key information about the alert, including the pipeline it belongs to, the comparison type, and the evaluation criteria that was breached.
   • History: A log of any changes to the alert's status or assignee over time.
   • Related Links: A direct link to the alert-generating page that enables you for immediate root cause analysis. Example: Pipeline Details for a pipeline alert.